Maamin Help Center

Everyone!

We will endeavour to dispatch your goods by the morning of the next working day at the latest. Shipping may be delayed before Jewish holidays. However, we will make every effort to dispatch larger orders and those with individualised products so that they arrive in time for the holidays.

Yes, that's possible! In this case, you can benefit from a generous discount. You can find out more about this above at Maamin PRO .

When we produce a series of related items, we sometimes publish them in advance, even before they are finished. For example, this could be a collection of a children's book or cards for a party. We do this so that you know what we are working on. This way you also know how a product is progressing and that it is worth sticking with it. You can pre-order a product at any time and we will contact you regularly with information and pictures from our workshop to inform you about the progress of production.

Would you like to order a product that is no longer in stock? Or would you like to order more than we have in stock? No problem! Go to the product you want, select the green button at the bottom right and simply write to us how many pieces you want so that we can start producing it straight away.

We send gift boxes for the Jewish festivals approx. 2 weeks before the respective festival. If other products are also ordered together with gift boxes (e.g. postcards, books, candles, etc.), then they will be sent with the gift boxes. This means we save shipping costs and generate less waste thanks to less packaging. However, if you want the products to be shipped earlier than the gift boxes, please place separate orders. Of course, we ship orders without gift boxes immediately.

Orders can generally be picked up in person at our warehouse. However, for several reasons, we recommend using our shipping service. Due to antisemitic incidents related to attempted pickups, we ask for your understanding that our security system, sometimes out of excessive caution, may mistakenly deny access to legitimate customers, and therefore access to our highly secured facility cannot always be granted. Since we adhere to the highest security standards and in particular must comprehensively protect the sensitive data of our customers, we are obliged to consistently keep out persons who, for various reasons, wish to gain unauthorized access to our facility. To avoid misunderstandings, we kindly ask you to place orders via shipping whenever possible. Our B2B partners can, of course, still pick up their orders in person.

Die Rechnung wird mit der Sendungsbestätigungs-Email verschickt. Sie befindet sich im Anhang der Email, die den Tracking-Link deiner Sendung enthält.